Frequently asked questions about Vista Apartments

I haven't received my access PIN.

• The access PIN code is sent by SMS on the day of arrival at approximately 14:30.
• This code gives you access to the property, your room, parking and ski or bike storage.

I didn't get a room number.

• The room number is sent by SMS before 3 p.m., only if all the details of the guests are filled in the reservation self-service.
• These details must be filled in by you at the booking self-service desk or on arrival at the self-service kiosk on the ground floor of each building.
• Once all guests' details have been filled in, the room number will be displayed immediately on the kiosk or at the self-service booking desk. After a short while, the room number will also arrive by SMS.

Is early check-in or late check-out possible

• This service is not possible at Vista Apartments. The accommodation is completely self-service and automated, so check-in and parking services are subject to the exact check-in time of 15:00 and check-out time of 10:00. These times must be respected.
• If you wish to arrive earlier or stay longer, you must re-park in the public car park near Vista Apartments.

Where is Vista Apartments located?

• Vista Apartments can be found directly below the Wellness Hotel Vista in the upper part of the complex near the boarding station for the chairlift Sněžník.
• Enter the address Velká Morava 251 - 253, 561 69 Dolní Morava in the navigation.

How and where can I park

There is a charge for parking at Vista Apartments and it is recommended to book immediately when booking your accommodation due to the limited parking capacity.

• Indoor parking in the garage 300 CZK / day.
• Outdoor parking on parking columns 100 CZK / day.
• There is a charging station for electric cars. After using the charging station, you must re-park in your assigned parking space.
• LPG, CNG and electric cars are not allowed in the garage. The height limit for entering the garage is 2.30 m.

When will I get the 30% discount on my ski pass

• You will receive the discount codes for the ski pass after you move in - by unlocking your room with your access PIN. 

• The codes will be delivered by email to the email address provided at the time of booking. 

• At the same time, the discount codes will also be uploaded to eResort, where they will appear in the Rewards section.

• Access to the eResort will be sent to you by SMS and email after your accommodation. By clicking on the link you will be able to select your rewards within your stay and you will also discover recommended itineraries, an events calendar, a map of the resort, webcams or the weather.

And how do I apply this discount to my ski pass

• The discount can be applied in the form of a one-time discount code when purchasing a ski pass at www.dolnimorava.cz/eshop (the discount cannot be applied at self-service checkouts or physical checkouts).

PROCEDURE: In the penultimate step of the purchase process, the option to redeem the discount voucher will appear. At this point you enter the code sent and confirm. You will then make your payment and the ski passes will be sent to your email address.

• The 30% discount is deducted from the price of the ski pass on the day of purchase and does not apply to season passes. Number of people staying = number of one-time discount codes.
• Each discount code can only be used once (cannot be used for repeat purchases during your stay).

I want to pay with a voucher or through a benefit program

• Currently, payment by voucher or through benefit programs is not possible at Vista Apartments, but we would like to introduce this option in the future.

We would like to visit the spa. Is it possible?

• Only in case of availability we offer the possibility to visit the wellness and sauna world or fitness in the Wellness Hotel Vista. However, it is not possible to purchase or reserve access in advance.
• You must always check availability in advance by contacting wellness@dolnimorava.cz or + 420 469 771 119.

We would like to use the option of breakfast or dinner. Is that possible?

• We offer the possibility of ordering a buffet breakfast or dinner in the Wellness Hotel Vista. Please contact our colleagues at fbhotel@dolnimorava.cz who will confirm your reservation and give you all the details.
• Reservations must be made by 10:00 the previous day.​